Artigos Call Centers / Contact Centers
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 Capacity Planning Manager:
O profissional capaz de dimensionar um Call Center
by Revista Cliente & Serviços |
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CallCenter
Return Over Investiment
by Katherine Miller, IIT Research
Institute |
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Simulation
The Best Way to Design your CallCenter
by Vijay Mehrotra, Onward Inc. |
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Using
Simulation in CallCenters
by Eddie B. Pruitte,
Jr., Navy Federal Credit Union |
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Simulation:
A Key to CallCenter Management
by Rupesh Chokshi, Project
Manager, AT&T Laboratories |
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The
role of Simulation in CallCenter Management
by Dr. Roger
Klungle, Manager, Business Operations Analysis, AAA Michigan |
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Otimizando
sua Central de Atendimento através de Simulação
Optimizing
Your Call Center Through Simulation
by Bill Hall, Call Center Services
and Dr. Jon Anton, Purdue University |
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